Shipping & Returns
We don't like to wait for orders, so we don't expect you to either!
All orders placed up until 10am (GMT) Monday - Friday will be shipped same day, orders placed after 10am will be despatched next business day
Your order will be shipped directly by us from the UK, we use Royal Mail to ship all orders and they have the following shipping times & costs:
UK
75p First class and FREE on orders over £20
- Aims to deliver the next working day including Saturdays
Rest of world
£2.50 Flat Rate and FREE on orders over £30
Or if you wish to upgrade your shipping you can select:
£7.50 Flat Rate for International Tracked & Signed
Please note that items shipped outside of the United Kingdom may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by The Handbag Haven. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
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Returns:
We want you to be happy with your order, if for any reason you aren't please get in touch! We take customer service extremely seriously and hope our hundreds of 5* reviews vouch for this!
If you change your mind simply return goods in an unused condition within 14 days of order for a full re-fund! (Original postage costs will not be re-funded)
Regrettably handbag ID tags which have been customised may not be returned
Please make sure your order number is included within your return and goods are sent back to:
The Handbag Haven
27 Old Gloucester Street,
London,
WC1N 3AX